Please upgrade to a supported web browser

To get the best experience from Ryalto, you'll need a modern web browser. Please use one from the list below and make sure auto-updates are enabled.
Safari 17.2+
Chrome 120+
Firefox 121+
Opera 106+
Edge 120+
back to login page

Frequently Asked Questions

Can’t find the answer you’re looking for? You can ask our support team here.

Support

Toggle Icon

How do I contact Ryalto support?

If you ever need assistance, just shoot us a message by visiting the 'Help & Support' page within the App. We're here to help and make sure your experience is a breeze! 😊📱

Last updated at:

My Ryalto App is not working.

If you can, make sure you're using the latest Ryalto app from the App Store or Play Store. If you’re unable to or if the issue continues after updating, don't worry! Reach out to our team by visiting the 'Help & Support' page from anywhere within the app or on the web at ryalto.app/help 🌟

Last updated at:

User Account

Toggle Icon

Why do I need to sign up with my personal email address?

Your Ryalto account belongs to you. You can be part of multiple organisations on the app, and you can switch between them with a couple of taps. This means you can use the same account for your main workplace and if you work or volunteer for another organisation which uses Ryalto. If you leave jobs, your organisations will change but your Ryalto account will stay the same.

Last updated at:

I am still waiting for my email confirmation.

If you have not received your email confirmation email, please check your spam folder. If you still can't find it, please contact your organisation's Ryalto administrator or just visit the 'Help & Support' page to get in touch with our support team. We're here to assist you!

Last updated at:

Why can I see myself in the directory?

By default all users who are part of an organisation are normally visible in the directory. If you don't think you should be there, you can reach out to your organisation admin or our support team.

Last updated at:

Why can't I see myself in the directory?

Users can be selectively hidden from the directory by an organisation admin. If you think you should be visible in the directory, you can reach out to your organisation admin or our support team.

Last updated at:

I have forgotten my password.

You can easily reset your password by clicking on the 'Forgot Password' link on the login page. You will receive an email with a link to reset your password. If you don't receive the email, please check your spam folder. If you still can't find it, please contact your organisation's Ryalto administrator or just visit the 'Help & Support' page to get in touch with our support team. We're here to assist you!

Last updated at:

Can I have more than one account?

Great news is that you only need one account for Ryalto. If you work within multiple organisations, that’s awesome. You can switch between multiple organisations. We’re here to make things easy for you 😊

Last updated at:

How do I change my profile picture?

You can change your profile picture from the 'Profile' page on the web, or the 'Edit Profile' page in the app.

Last updated at:

I am not able to login into the App?

Double check you’re using the correct email address and password. If that doesn't do the trick, you can always reach out for assistance by visiting the 'Help & Support' page. We're here to help!

Last updated at:

Sales

Toggle Icon

How do I contact Ryalto sales department?

Feel free to visit our website at ryaltogroup.com, where you can easily fill out an enquiry form. Our amazing sales team will be in touch shortly to assist you. We're excited to connect with you! 😊🌐

Last updated at:

Directory

Toggle Icon

Why can I see myself in the directory?

By default all users who are part of an organisation are normally visible in the directory. If you don't think you should be there, you can reach out to your organisation admin or our support team.

Last updated at:

Why can't I see myself in the directory?

Users can be selectively hidden from the directory by an organisation admin. If you think you should be visible in the directory, you can reach out to your organisation admin or our support team.

Last updated at:

Organisation

Toggle Icon

Why do I need to sign up with my personal email address?

Your Ryalto account belongs to you. You can be part of multiple organisations on the app, and you can switch between them with a couple of taps. This means you can use the same account for your main workplace and if you work or volunteer for another organisation which uses Ryalto. If you leave jobs, your organisations will change but your Ryalto account will stay the same.

Last updated at:

How do I switch between organisations?

You can switch between organisations by clicking on your current organisation name in the top left of the web app, or from the organisation settings page in the mobile app. You will see a list of organisations you are part of. Just tap on the organisation you want to switch to.

Last updated at:

What is the 'Ryalto' organisation?

The 'Ryalto' organisation is a place for you to get the latest news and updates about the Ryalto app. It doesn't have any of the other functionality of your other organisations.

Last updated at:

Can I have more than one account?

Great news is that you only need one account for Ryalto. If you work within multiple organisations, that’s awesome. You can switch between multiple organisations. We’re here to make things easy for you 😊

Last updated at:

Mobile App

Toggle Icon

I'm not getting any notifications, what should I do?

If you're not getting any notifications, please try logging out of the app and logging back in. You will only receive notification on the last device you logged in on. If you're still not receiving notifications, please contact our support team by visiting the 'Help & Support' page. We're here to help!

Last updated at:

My Ryalto App is not working.

If you can, make sure you're using the latest Ryalto app from the App Store or Play Store. If you’re unable to or if the issue continues after updating, don't worry! Reach out to our team by visiting the 'Help & Support' page from anywhere within the app or on the web at ryalto.app/help 🌟

Last updated at:

Notifications

Toggle Icon

I'm not getting any notifications, what should I do?

If you're not getting any notifications, please try logging out of the app and logging back in. You will only receive notification on the last device you logged in on. If you're still not receiving notifications, please contact our support team by visiting the 'Help & Support' page. We're here to help!

Last updated at:

Need more help?

Contact our support team